How we collect, use, store, and protect customer information

This policy applies to information collected through our website and services, including but not limited to:

The information we collect depends on how you use the website, which service you request, and whether you submit forms, upload files, make a payment, or contact us.

Many of our services require business, ownership, management, officer, director, member, shareholder, address, signature, certification, or filing-related information. You are responsible for ensuring that the information you submit is accurate, complete, and authorized for use.

If you submit information about another person, business, officer, director, shareholder, member, registered agent, signer, buyer, seller, or other party, you confirm that you have the authority to provide that information for the requested service.

We use third-party payment processors, including Stripe, to process payments, checkout sessions, payment links, invoices, and related fraud-prevention checks. Payment information may be collected and processed directly by Stripe under its own privacy and security practices.

We may store non-sensitive payment and transaction records such as payment status, invoice number, amount, currency, Stripe customer ID, checkout session ID, payment intent ID, card brand, last four digits, and billing contact details. We do not intentionally store full card numbers, CVV codes, or raw payment credentials on our servers.

• Provide, process, and complete requested business filing or document services.
• Prepare invoices, payment links, receipts, generated documents, and service confirmations.
• Communicate with customers about submissions, missing information, payment status, service progress, and completed documents.
• Store service records for customer support, accounting, compliance, internal tracking, fraud prevention, and dispute resolution.
• Improve website reliability, usability, payment flow, form completion, and customer experience.
• Protect against misuse, fraud, unauthorized access, and security incidents.
• Comply with applicable legal, tax, accounting, regulatory, and business record obligations.

We may contact you by email, phone, or other provided contact method about your service request, payment, invoice, document preview, generated document, uploaded file, filing status, missing information, renewal opportunity, customer support request, or administrative notice.

You may receive transactional emails, including unpaid invoice emails, paid invoice emails, payment confirmation emails, generated document delivery emails, potential customer follow-up emails, and internal service-status messages. Transactional messages are not marketing messages and may be required to provide the service.

Some services may require file uploads, such as proof documents, approval letters, or supporting business records. We may store uploaded files, generated PDFs, generated DOCX files, document metadata, request references, order references, and related service records for service delivery, customer support, auditing, and recordkeeping.

Generated documents may include information you submitted through our forms. Please review previews and final documents carefully and contact us promptly if you believe any information is incorrect.

We do not sell full payment card information. We may disclose personal or business information in the following circumstances:

Our website may use cookies, pixels, local storage, analytics tools, logs, and similar technologies to keep the website functional, remember form progress, improve user experience, monitor errors, prevent abuse, measure performance, and support security.

You can adjust cookie settings through your browser. Disabling certain technologies may affect website functionality, form persistence, payment flow, or service request completion.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No website, database, network, email system, or storage method is completely secure.

You should avoid submitting sensitive information that is not required for the requested service. Do not submit full payment card numbers, passwords, Social Security numbers, or unrelated sensitive records unless we specifically request them through a secure and appropriate process.

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, detect fraud, comply with legal/accounting obligations, support renewals, and improve our operations.

Retention periods may vary depending on the type of information, service requested, payment status, filing status, legal requirements, customer support needs, and internal recordkeeping practices.

Depending on where you live and applicable law, you may have certain privacy rights. These may include the ability to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information, subject to legal, accounting, fraud-prevention, service-completion, and recordkeeping exceptions.
• Ask how we collect, use, disclose, or retain personal information.
• Opt out of certain marketing communications.
• Exercise applicable privacy rights without unlawful discrimination.

To make a privacy request, contact us using the details below. We may need to verify your identity and may retain information when permitted or required for legal, security, service-completion, accounting, fraud-prevention, or dispute-resolution reasons.

If California privacy laws apply to our business and your information, California residents may have rights to know/access, delete, correct, opt out of certain sale/sharing of personal information, limit certain sensitive personal information uses, and not be discriminated against for exercising applicable privacy rights.

We do not knowingly sell personal information in the traditional sense of exchanging it for money. If our use of analytics, advertising, or website technologies is considered a “sale” or “sharing” under applicable law, you may contact us to exercise available opt-out rights.

Our services are intended for businesses and individuals who are at least 18 years old or legally authorized to act for a business. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can review and address the issue.

Our website may link to third-party websites, payment pages, government filing portals, business resources, or sister company websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

If you have questions about this Privacy Policy or want to submit a privacy request, contact us: